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By requesting and accepting a remote session from a LogicalDOC Srl representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. LogicalDOC Srl does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the LogicalDOC software or system performance.
LogicalDOC Srl recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before allowing LogicalDOC's operator to initiate a remote support session. LogicalDOC Srl further recommends that you remain seated at your desktop throughout the entire remote session.
LogicalDOC Srl will call before any session is established and agreed upon. Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. LogicalDOC Srl will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.
LogicalDOC Srl continuously undertakes to take the utmost care when in use of your computer. However, LogicalDOC Srl cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.
LogicalDOC Srl provides a licensed copy of TeamViewer Remote Control to connect to your installation. If you do not accept TeamViewer, then it is your responsibility to provide us a different tool, at your own cost, that offers the same functionalities.
You must guarantee our operator the ability to directly interact with the system LogicalDOC is installed in. If you do not guarantee our operator to directly interact with your system, then we will guide you with audio only and will charge you the whole connection time using our standard hourly rate.
This document is published at the "Remote Support Session Disclaimer" section of this site and is subject to updating.
